Overview

Due to the nature of our products, refunds are prohibited and all sales are final.

• All orders must be returned in the original packaging.
• All returns/exchanges must be made within 72 hours of recorded receipt.
• Exchanges are available for products of an equal value. For exchanges of products with a lesser value, customers will be offered store credit.
• Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.

Customized orders cannot be returned or exchanged under any circumstance.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning/exchanging your item, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Cancellation

Orders may be cancelled provided that they have not yet been dispatched. If you would like to cancel your order please contact us via email at sugarhaircollectables@gmail.com Please do this as soon as possible in order to ensure your cancellation is successful.

Need help?

Contact us at {admin@whitejasminesalonbysugar@gmail.com} for questions related to refunds and returns.